1.The structural upgrade of the backend modules：
We add the extension management system of user satisfaction, the user experience of the Q&A functions has been improved.
The settings are more humanization and the process is visualization.
- Add “Priority” to help managers efficiently handle urgent problems.
- Add more searching dot that will be more convenience.
- Optimize “Module”, multi-level classification display is more clearly.
- Reply management: Add common reply and customize reply functions
- Add user questions priority management, different colors represent the degree of urgency, the administrator can see at a glance.
- Add deadline for question responses. User can learn the time limit for the administrator to reply the questions.
- Add Low-Rated Responses, response processing with user satisfaction lower than 2 points will be automatically transferred to Low-Rated Responses module.
- Humanized question setting, add the option of telephone return visit, add the function of retractable question submission.
- Users can clearly see the progress of questions (reply time, processing results, whether return visit).
- User's satisfaction rating with the question answer has an impact on the administrator's background (Transferred to Low-Rated Responses module, but the administrator's background does not display the rating).
- Add priority issues, can be resolved by color processing order.
- Add comments to questions, record more details on employee questions for help to solve questions.
- Add time period, degree of urgency, keyword three issues for screening search.